What printing paper do you use?

In order to ensure high-quality and durable printouts we use heavy-weight German professional quality canvas by TECCO - CNW340 Canvas Natural White (340 g/m²) (http://tecco-photo.de/datenblaetter/6855_CNW340_E.pdf).

That fact that this paper is also suitable for proof printing at ISO 12647-7 standard speaks for itself and we are absolutely sure you will just love your photos on this paper.

Here is how photos printed on canvas and applied to Kapafix look like:

What printer do you use?

All our prints are made on high-quality gallery printer Epson 3800PRO. Epson 3800PRO uses 8-color Epson UltraChrome K3™ Ink which ensures vivid and durable colors. More information on this professional ink can be found on EPSON site ->

How will my items be packed?

Your photos will be carefully packed and well protected in a cardboard box. We will take every precaution to prevent damaging during the transportation. If, by any chance, your images get damaged along the way, you can send them back to us and get a refund.

Can I order image in any other size apart from the sizes offered on your site?

Yes. Of course. Just use the contact form to let us know about the dimensions and quantities and we will send you an offer.

I want to make a really huge order. Do I get a discount?

Yes. Of course. Just use the contact form to let us know about the dimensions and quantities and we will send you an offer.

How do I mount kapa fix boards to the wall?

No drilling. That's the beauty of it. You can have your wall nicely decorated with your own favorite images with no drilling involved whatsoever. One of the advantages of the Kapa® fix is that it is extremely light. Therefore, you can just apply four gluepads (included in your shipment) to each corner of the image and press it agains the wall. That’s it! (More info: http://www.uhu.com/en/products/glue-pads/detail/uhu-patafix-klebepads-1.html)

Pricing

All images are delivered as follows:

Minimum order must contain at least nine images.

Price includes free shipping worldwide.

Payment And Delivery

At this stage only PayPal payments are accepted. Your PayPal statement will show "Payment To Silvia Bukovac Gasevic".

Even if you don't have PayPal account you can still use PayPal to pay with your credit card. We don't get access to your credit card information at any stage of the payments. It is all being handled by PayPal.

Once we receive your order, we print it on painters canvas and apply to Kapa®fix. This is done within 72 hours after the receipt of your order.

Your product is then shipped via regular postal service, free of charge. It may take up to 14 days for the shipment to be delivered to your address.

The delivery address we have is the one you supplied on PayPal. If you would like to ship to a different address, please send us an email.

Upon the completion of payment you will ne re-directed to our "Thank you" page. You will also receive an email with the confirmation of your purcase and the list of images you ordered.

Shipping

We will print, apply to Kapa® fix board, pack and ship your order within 72 hours after the purchase has been made. Usually, it may take between 4 days up to 2 weeks for delivery depending on your location.

Can I get a refund?

Every image is individually inspected and checked before it is shipped.

Once you submit your order, first thing we do is inspect your image to make sure that the it meets the technical criteria necessary for quality printouts (basically, we check the dpi and dimensions of the image). If we find any reason to believe that the image might not turn out the way you expect, we will send you an email in order to warn you and give you an opportunity to cancel your order.

Second time we check the quality is once the image is printed and the third time we check the quality is once it is applied to Kapa® fix.

This way we ensure that the print quality meets the high standards and we take every possible measure to avoid the situation where you will not be happy with your final printout. If, despite of it all, it still turns out that you are not happy with your image you will be able to send it back and get a refund.

To return your product, you should mail it to: Degal d.o.o., S. Kosutic 18 Zagreb HR 10 000 Croatia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Who are we?

We are a small Croatian company run by a couple. Silvia Bukovac Gasevic and Darijan Gasevic. Passionate photographers and Instagrammers who just felt it’s a shame that no on-line company offered a fast and easy way to get the Instagram images printed on Kapa® fix. So, well, we thought we’d fill in the gap and created this service.

Silvia Bukovac Gasevic, designer, photographer, Instagrammer and a cat-lover. She runs several other web sites and shops such as Graphics-Illustrations.Com, CommercialPhotoshopBrushes.Com, CoolPhotoshopBrushes.Com, GreenBulbGang.Com, bsilvia.com and so on. Obviously, so far, she was focused on creating and selling Photoshop brushes, but also photography. This is her latest project and she will be the one to answer any questions you might have.

Darijan Gasevic, project manager, writer, photographer, doer, the one who started all this after seeing his wife making all these wonderful photos which would look so good on Kapa® fix. He spent most of his life working as a IT professional in various international organisations, but also had quite a few successful Internet marketing projects.